Student Support

Our Students Support Policy

ATS Support

For Students

Follow the four-step process to get started.

  • Step 1: Answer a few basic questions to better understand your needs.
  • Step 2: Choose your tutor from a narrowed-down list of tutors that meet your needs.
  • Step 3: Contact your tutor through our messaging system.
  • Step 4: Schedule and pay for your lesson.

Support information

  • Email your questions to
  • Find out information about the ATS, the website, or how it works by emailing
  • For immediate help please call 1-800-470-7193
  • We try to respond to all emails and phone calls ASAP, but please allow up to 24 hours for a response.

100% Satisfaction Guarantee

  • If for any reason you are unsatisfied with your first session, please let us know immediately by email at or by phone at
  • In the event you are unsatisfied with your first tutoring session, we will work to find you a tutor that better meets your needs. Your first tutoring session with the new tutor will be 100% free.
  • In the unlikely event that you are still unsatisfied, we will completely refund your session with no hassle.
Minimum 4 characters